Kristy Fercho joined Flagstar Bank in September 2017 as executive vice president and president of Mortgage. In this capacity, she is responsible for the direction and oversight of all aspects of Flagstar’s mortgage business and its continued expansion.
She came to Flagstar from Fannie Mae, where most recently she was responsible for the customer delivery strategy and business performance of all customers in the western U.S. delivering single-family home loans to the agency. Her experience in the mortgage industry is broad and deep, covering mortgage originations, fulfillment, risk management, secondary marketing, servicing, and regulation.
Fercho joined Fannie Mae in 2002 in Human Resources where as vice president she was responsible for the organization’s overall people strategy, talent acquisition, and culture transformation. Starting in 2007 she served in various mortgage customer management roles, including oversight of the mortgage production of nearly 2,000 lenders.
Earlier in her career, she was with PepsiCo, ultimately serving as director of Human Resources with responsibility for corporate functions worldwide. She also held various positions in sales and operations at Baxter Healthcare.
She currently serves as a member of the board of directors of the Mortgage Bankers Association, president of the board of Habitat for Humanity Chicago, and chairperson of the board of LIFT, an organization to combat poverty and expand opportunity for all people nationwide. In September 2016, MReport recognized her as one of the Top Women in Housing, and in June 2015, Diversity Journal listed her among its Women Worth Watching.