3:15pm - 4:15pm
Tony Thompson, Founder/CEO, NAMMBA
The Power of Focus
Jeffrey Hoerster, Vice President & General Manager, AllRegs at Ellie Ma
The Pillars to Building Powerful Operations; People, Process, and the Customer Experience.
The key to success, is execution! While originators play a critical role in attracting new business, the true success of any mortgage company will be based on its Operations teams ability to execute. In today’s increasingly competitive and rapidly changing operation centers it requires a careful balance of art, science, and finesse. During this lively panel discussion, attendees will hear from noted operational executives about their keys to success for building powerful operations centers. You’ll learn about strategies related to people and culture, how to develop a state of continuous process improvement, how to uncover quick-hit operational efficiencies that deliver better turn times, and hear about how teams are still delivering world class customer experience - at a time when the pressure has never been higher – ensuring your firm is always delivering a winning operations team.
Christine Beckwith, National VP of Realtor and Sales
How to Build a Successful Business Plan