Erica Holmes

Mortgage Executive with over 20 years of leadership experience in residential lending. Process design philosophy centered around creating and implementing innovative practices as well as leveraging technology, to maximize human capital and enhance service delivery. Extensive background in development pipeline management, metrics tools and performance management platforms aimed at identifying training needs and areas of opportunity to increase production, quality, and the customer experience. Focused on driving and fostering a work environment which promotes clear, open, and effective communication across Operations, Sales and all other stakeholders geared at delivering best in class services for our customers and referral sources.